City Connection Co., Ltd. (hereinafter referred to as "City Connection," "we," "us," or "our") shall handle the personal information of users (hereinafter referred to as "customers" or "you") collected, used, or otherwise processed in connection with your use of our services as follows. We deeply recognize the importance of personal information protection, comply with the Act on the Protection of Personal Information (the "Personal Information Protection Act") and other relevant laws and regulations, and strive to handle the acquired personal information appropriately and safely.

1. Name of the Personal Information Handling Business Operator

City Connection Co., Ltd. (Hatsunemori Building 3rd Floor 2-27-9 Higashi-Nihonbashi, Chuo-ku, Tokyo 103-0004, Japan)
CEO: Nobuhiro Yoshikawa

2. Collection of Personal Information

When customers use our services (such as the sale of game software, music CDs, and merchandise; operation of online shops; customer support; hosting of events, etc.), we acquire the following information through lawful and fair means:

• (1) Information directly provided by customers: Name, address, telephone number, email address, date of birth, gender, payment-related information (credit card information, etc.), details of inquiries, etc.
• (2) Information automatically acquired through the use of our services: Browsing history on our website, purchase history at our online shops, device information (OS, browser type, etc.), IP addresses, identifiers such as Cookies, access logs, and game play status (progress, scores, error logs, etc.), etc.

3. Purpose of Use of Personal Information

We will use the acquired personal information only to achieve the following purposes and will not use it for any purpose other than those specified:

• (1) Provision of Services and Execution of Transactions: For the sale and shipment of products, billing and invoicing, provision of digital content, and operation and management of membership services.
• (2) Support and Communication: To respond to customer inquiries, consultations, and after-sales services, and to notify customers of important information (such as changes to terms of use or maintenance).
• (3) Improvement and Development of Services: To analyze usage conditions, conduct marketing research, create statistical data, improve the convenience of our products and services, fix bugs, and develop new services.
• (4) Promotional Activities: To provide information on our new titles, events, campaigns, updates, etc., via email newsletters, advertisements, etc.
• (5) Response to Unauthorized Acts: To prevent and investigate actions that violate the terms of use or the use of services for fraudulent or improper purposes.

4. Provision of Personal Information to Third Parties

We will not provide personal information to any third party without obtaining the prior consent of the customer, except in the following cases:

• (1) When required by laws and regulations.
• (2) When entrusting the handling of personal information, in whole or in part, within the scope necessary to achieve the purpose of use (e.g., to delivery companies, payment settlement agencies, server operators, etc.).
• (3) When there are justifiable grounds for providing personal information, such as when it is necessary for the protection of human life, body, property, or honor and credibility.
• (4) When it is necessary to cooperate with a state organ, a local government, or a person entrusted thereby in executing the affairs prescribed by laws and regulations.

5. Retention and Disposal of Personal Information

We will not retain your personal information indefinitely and will store and dispose of it in accordance with the following criteria:

• (1) Retention Period: Acquired personal information will be retained only for the period necessary to provide services to the customer or for the period during which the customer's account is active. However, transaction records and other data that are required to be preserved for a certain period under laws such as tax laws or the Companies Act will be strictly stored for the legally mandated period.
• (2) Safe Disposal: Personal information for which the purpose of use has been achieved and the statutory retention period has elapsed will be promptly deleted or converted into anonymous information that cannot identify individuals using a secure and unrecoverable method.

6. Security Control Measures for Personal Information

In order to prevent unauthorized access, loss, destruction, alteration, or leakage of personal information, we will take necessary measures such as maintaining security systems, establishing management systems, and thoroughly educating employees, and will implement safety measures to ensure strict management of personal information. In addition, to ensure the accuracy and safety of personal information, we comply with relevant laws, regulations, and guidelines, and take all necessary and appropriate measures for security.

7. Use of Cookies and Other Technologies

Our website and online services may use Cookies and similar technologies to improve convenience, analyze access conditions, and deliver appropriate advertisements. Customers can disable Cookies through their browser settings; however, in that case, some parts of the services may not function properly.

8. Disclosure, Correction, Suspension of Use, and Deletion of Personal Information

When a customer requests disclosure, correction, suspension of use, deletion, etc. (hereinafter referred to as "Disclosure, etc.") of their own personal information, we will respond in accordance with laws and regulations after verifying the identity of the requester.

• (1) We will establish a contact desk to handle inquiries from customers regarding personal information.
• (2) At the said contact desk, we accept requests for Disclosure, etc., regarding the customer's own personal information among the retained personal data managed by us.
• (3) Please note in advance that upon a request for Disclosure, etc., you may be asked to provide a copy of public documents such as a driver's license or passport for identity verification.
• (4) In responding to requests for Disclosure, etc., actual expenses such as postage and fees may be charged. The details of the fees will be notified separately.

9. Changes to This Policy

We may review this Policy from time to time and revise all or part of its content in accordance with amendments to laws and regulations, changes in business operations, etc. Unless otherwise specified by us, the revised Policy shall become effective from the time it is posted on our website.

10. Contact Information for Inquiries

For inquiries regarding this Policy and the handling of personal information, please contact the following contact point by mail or email.